Shipping & Delivery
We are proud to offer international shipping services to over 200 countries. Nothing means more to us than bringing our customers great value and service.
1. Processing Time
Processing time is the time it takes for us to prepare your order for shipment (picking, packing, and quality check). This is separate from the shipping time.
- Standard Processing Time: 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Cost
Shipping costs are calculated automatically at the checkout based on the weight, dimensions, and destination of the items in the order.
Simply add items to your cart and proceed to the checkout page where you will be offered the shipping method choices and their prices. Payment for shipping will be collected with the purchase.
3. Estimated Shipping Times
Shipping time depends on your location. These are our estimates after the order has been dispatched:
| Region | Estimated Delivery Time |
|---|---|
| Europe (EU) | 3 – 7 Business Days |
| United States & Canada | 5 – 12 Business Days |
| Israel | 7 – 14 Business Days |
| Australia & New Zealand | 10 – 20 Business Days |
| Rest of the World | 10 – 25 Business Days |
*Max delivery time – 45 business days (due to unforeseen customs delays).
4. Shipment Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Note: Sometimes tracking information takes 2-5 days to update in the carrier’s system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
5. Customs, Duties & Taxes
[INSERT STORE NAME] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).
By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
6. Split Shipments (Separate Packages)
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. This is because our products may be stored in different warehouse facilities across Europe and the USA.
If you receive only part of your order, please do not worry; the rest is on its way!
7. Lost/Missing Packages
[INSERT STORE NAME] is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.
Contact Us
If you have any further questions regarding shipping, please email us at [INSERT SUPPORT EMAIL].