We’re here when you need us.
Questions about your device, your order, or your journey to better sleep – reach out anytime. We reply within 24-48 hours, Sunday through Thursday.
Send us a message.
Fill in the form and we’ll get back to you within 24-48 hours. For order-related questions, please include your order number so we can help you faster.
Every order has a processing time of 1-5 business days before it ships with free worldwide delivery. Estimated transit times after dispatch:
Europe, United States & Canada: 7-15 business days
Israel: 10-20 business days
Australia & New Zealand: 12-25 business days
Rest of the world: 14-30 business days
See our full shipping policy for details.
You’ll get a shipment confirmation email with a tracking number once your Palm Sleep Massager leaves our facility. The tracking number becomes active within 24-48 hours.
Carrier systems sometimes take 2-5 days to reflect movement. If more than 7 business days have passed without any updates, email us at info@nirogic.com with your order number and we’ll investigate.
Please inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery at info@nirogic.com with three photos:
1. The item clearly showing the defect
2. The outer packaging (the box it came in)
3. The shipping label with the tracking number visible
Once we review, you can choose between a full refund or a free replacement.
You have 30 days from delivery to return an item – but it must be unused, unopened, and in its original packaging. Opened items are non-returnable unless they have a manufacturing defect.
Return shipping is the buyer’s responsibility, and the original shipping cost may be deducted from your refund. Please email us first at info@nirogic.com to get the correct return address – don’t send items back without contacting us.
Customers in Israel have additional cancellation rights under the Consumer Protection Law, 5741-1981. Full terms are in our refund and returns policy.
Customs fees, duties, VAT, and any taxes imposed by your country are the buyer’s responsibility and are not included in your order total. These charges vary by destination – if you’re unsure, we recommend checking with your local customs office before ordering.
If a package is refused due to unpaid duties and returned to us, the return shipping cost will be deducted from your refund. If customs destroys a refused package, no refund can be issued.
Every Nirogic product comes with a 1-year warranty from the delivery date, covering manufacturing defects only. It does not cover accidental damage, misuse, water damage, unauthorized modifications, or normal wear and tear.
To file a warranty claim, email info@nirogic.com with your order number, proof of purchase, and a short description of the issue.